Accept of terms
When you install and use our services (the App My Video Coach™, the related mobile website and our webpage og www.myvideocoach.dk) you hereby accept our terms.
Responsible for the website and My Video Coach™
The webpage and My Video Coach™ belongs to My Video Coach IVS, a Danish company subject to Danish Legislation with CVR no. 36720948 resident on the adress Enemarksvej 3, 2820 Gentofte, Denmark.
Processing of personal data
When you as a Therapist or Coach download our app "MyVideoCoach" you must log in with email address and password. This information can be seen only by employees of My Video Coach, you and your colleagues if you share access with them. No one else will be able to see your information.
The videos you record can be seen by the same group of people. And the customers you choose to provide access to. These entries is controlled by you in the administration module at our website www.myvideocoach.net.
We save the videos you record in one year. Other agreements can be made separately. Information about your registration and payment are stored for up to 5 years. Your personal information will not be disclosed to third party. We do not use your data for marketing purposes.
We will send you information on your attached email. This information will only be about the app and conditions.
Third party providers and links
Change of terms
We reserve the right to change these terms. Corrections will be announced on www.myvideocoach.net.
Questions about what data we process about you and requests to delete or correct such information may be directed to us at the following email address:
Highlights of terms for using My Video Coach™, version 1.0, January 2015:
My Video Coach™ is a tool for physical therapists and other coaches to record and display video by customers. Our services consist of a Recording App downloaded from Google Play or App Store. This App is used to record and upload video. Besides the recording app there is a WebApp, "Customer app," that stream and displays the recorded video. The last service is an administration module on our website / to physiotherapists / training supervisors. Here you create new customers, change descriptions on videos, drawn reports, etc.
Summary of significant terms:
• When you use the My Video Coach™ you will be responsible for carrying out the exercises, etc. that are shown in the videos
• My Video Coach™ is not responsible for the effect and quality of the exercises and is not responsible for the videos that are recorded and displayed in the My Video Coach™. We only offer a tool for recording and playback.
• The Customer App is free to use for the Therapists customers. Only professional therapists and coaches using the recorder App have to pay to use the solution.
• We keep all videos in the "cloud" (Microsoft Azure environment) and are not sharing it with anyone other than you and the people who have access to it with your therapist / trainer.
• We will delete your videos after 1 year. Calculated from the date your user is created.
• We reserve the right to terminate the customer relationship and / or disable access to use the My Video Coach™ if the conditions are broken.
We encourage you to read the conditions in their entirety, as summarized below.
Enjoy My Video Coach™!
1. Accept of terms
When you use the My Video Coach™, you accept the terms below. This applies whether you are professional therapist or a private user of My Video Coach™ (Hereafter called "user" or "you"). If you do not agree with the terms, do not use our service.
These terms apply to all Apps from My Video Coach ™ and to our administration module on the websites: / www.myvideocoach.dk.
2. My Video Coach and My Video Coach™
My Video Coach IVS is a Danish company incorporated under Danish law with CVR number 36720948 and based at the address Enemarksvej 3, 2820 Gentofte, Denmark.
My Video Coach™ is a tool for recording and playback of video plus an activity log function. My Video Coach™ is accessed via smartphone, tablet or PC. Access to WiFi or other data connection is acquired, to use our service.
In general My Video Coach™ works on Android phones and Iphones. The Patient app also works on Windows Phone. However, we can not guarantee that our services works on all mobiles, tablets, etc. especially older models and software versions may cause problems. If you can not get our apps to work on your mobile, and we can not fix it within a reasonable period of time, we will pay you any payments back and close your access.
My Video Coach™ reserves the right to change the terms. Changes in the terms will be announced on "www.myvideocoach.net". The users must regularly check the terms here, to keep informed about the conditions. Your continued use of our services after the announcement of the new terms are an acceptance of the new terms.
4. Liability and Disclaimer
My Video Coach™ strive that the use of our services will be timely, uninterrupted, secure or error free and that any errors or malfunctions will be corrected, but accepts no responsibility for this.
Video Coach™ is not responsible for incidental or consequential damages, including loss of profit and / or loss of data. Furthermore, My Video Coach's total liability is limited to an amount equal to what the user has paid for the use of the solution in the 12 months prior to the incident on which the claim originates.
Our services are dependent on that you have Internet access, since we upload and stream video. My Video Coach™ is not responsible for communication between My Video Coach™ and you. It is your responsibility to ensure that the Internet connection is good enough to stream and upload video.
5. Personal responsibility
You are responsible for the instructions or the like that you record and perform on the videos. My Video Coach™ is not responsible for the training and the videos you have access to, or the advice / instruction you receive on the videos. You should contact your therapist / trainer, if you have questions about the training / videos.
You are responsible for the use of our service and possible damage to your phone, computer or other device that the use of our service may cause.
All content in the My Video Coach™ app and websites (myvideocoach.net and myvideocoach.dk) except videos and descriptions belongs to My Video Coach™ and are protected under Danish copyright law, trademark and other laws. "Content" includes logos, trademarks, design, structure, text, graphics, photographs, images, sound, illustrations, interfaces, software, data, etc., which accompanies or is part of the solution.
When you as a Therapist, Coach, etc. use My Video Coach™, you are welcome to use our logo and product names as part of your marketing. Otherwise, our logo and product names may only be used and displayed in prior agreement with My Video Coach ™.
When you download our App "My Video Coach™” you must buy a user license with My Video Coach ™ to create clients in the corresponding Client App. The Client app is accessed via a mobile website "m.myvideocoach.net".
Licenses for the Client app are purchased by emailing firstname.lastname@example.org. The license is linked to the customer created. The license for each user expires one year after its creation. It is possible to extend licenses longer than one year but this by contacting My Video Coach™ to make an agreement about this.
Licenses for the Client app should not be used by multiple users, unless a separate agreement is made with My Video Coach™. The Recording App for physical therapists / Coaches which is downloaded from Google Play or the App Store, are allowed to be used by multiple users within the same company.
7. Prices and payment
It is free for customers and other users to use the My Video Coach™ Client app. Only professional Therapists/Coaches have to pay to use our services. All prices given are in Danish kroner, including what may be the payment transaction fees.
Administrator and user licenses to My Video Coach™ are ordered by emailing to with information about the number of user licenses required.
The invoice for the purchase are sent by email afterwards. The payment deadline is 14 days from the invoice date. With missing payments we reserve the right to blocking your access to the My Video Coach™ and deleting recorded videos. Late payments carry interest.
If you do not want to use our services anymore, delete the App on your phone and terminate the customer relationship with My Video Coach™ to a given date. The users you as the administrator may have created will continue to see their videos until the date of termination, max. 1 year starting from the date they were created.
In case of breach of the terms here, My Video Coach™ has the right to terminate your access to all or part of the service at any time, with or without cause with immediate effect.
Payments are not refunded in case of termination.
9. Third-party providers and advertisers
My Video Coach™ is entitled to provide business partners and other third party products, services and other offerings available through the Services. Any orders from such services, etc. as well as other communications accordingly, are solely between you and third-party service provider. My Video Coach™ has no liability for such third party products.
If you discover a technical defect, please contact our support at email@example.com.
11. Governing Law
Any dispute between you and My Video Coach™ about the use of My Video Coach™ shall be settled under Danish law by the Danish courts.
12. Treatment of data
When using our services, you agree that we store your videos in the "cloud". We use a Microsoft's Azure data center in the EU. We use a secure connection (HTTPS) for uploading your data and subsequent streaming. We save all videos in one year, unless otherwise agreed separately. Hereafter they will be deleted.
An administrator user has access to all videos stored on the profiles created by the administrator. In addition, My Video Coach™ has access to the profiles and access to watch videos for support purposes. Only the user/ users that the administrator has given an access to can see the videos. This is managed by administrator access.
The first time you order an administrator access, you agree that we register your company details. We record company name, company registration no., Contact name, address, e-mail and mobile number. This is so that we can process your order correctly and inform you if there is something unexpected with your order. We store information about your orders for up to five years after the customer relationship has ended. We do not share or sell any information to third parties.
Compared to professional users of My Video Coach™ we are processor in the statutory sense, while you are the data controller. We only treat the videos that we maintain as well as any other personal data on your behalf and under your instructions, and it is your responsibility to ensure that this processing is legal. We undertake to implement appropriate security measures to protect data against accidental or illegal destruction, loss or alteration and against the unauthorized disclosure, abuse or other processing in violation of the law concerning the treatment of personal data.
Agreements with users on the use of our services can be of My Video Coach™ reassigned to a Video Coach™ wholly or partly owned company and / or a third party in connection with a merger or a business takeover.
Do you have questions about the above or to our services, please feel free to contact our support email: